Refund & Complaints Policy
Due to the nature of freshly prepared food, refunds are considered carefully and fairly.
Incorrect or Missing Items
If your order is incorrect or missing items, please contact us immediately after receiving your order. We may offer:
A replacement item
A partial refund
A full refund where appropriate
Food Quality Issues
Any concerns regarding food quality must be reported as soon as possible after delivery or collection.
Non-Refundable Orders
Orders cannot be refunded once preparation has started, except where an error or quality issue has been confirmed.
Refund Method
Approved refunds will be processed using the original payment method where possible.